Most Institutes and Centers have purchased one or more Lifecycle Work Stations (LWS) that will allow their personnel to conveniently update their HHS ID Badge (Smart Card) Digital Certificates and reset their Smart Card PINs at a nearby location rather than make a trip to one of DPSAC's Badge Issuance stations. Visit the full directory of Lifecycle Work Stations (LWS) here.
How to Verify Fingerprints using an LWS
With the Lifecycle Work Station (LWS), individuals no longer have to visit a DPSAC issuance station or local security office for common smart card maintenance (including certificate renewals and PIN resets). Staff designated by an IC are able to reset smart card PINs and update certificates locally after minimal training.
For the full directory of LWS operators, please click here.
LWS Training Manual and Video
Step-by-step instructions on the use of the LWS for resetting PINs and updating digital certificates are available both in PowerPoint and video formats. To view the PowerPoint training slides, please click on this training guide link. You may also view our LWS Training video here, which will show how to reset PINs and Update certificates using the Lifecycle Work Station (LWS). (Run time: 3 minutes 46 seconds)
If you encounter an error that is not addressed in the training aid, please contact the Deloitte Help Desk directly at: hhsidentityadmins@DELOITTE.com.
How to Verify Fingerprints Using an LWS
If you are a Lifecycle Work Station user having difficulty verifying an individual’s fingerprints during a PIN reset or other LWS function, the following tips may be helpful:
- Be sure the applicant’s fingers are clean and dry.
- Clean the verifier.
- Attempt to verify using the other finger.
- Apply PreScan to the applicant’s fingertips, if available.
- Apply lotion to the applicant’s fingertips.
- Have the applicant move their finger up higher or down lower on the verifier.
- Have the applicant wash their hands.
- Have the applicant place their left finger on the verifier but select the right finger, and vice versa.
- Have the applicant stand up or sit down (the opposite of whatever they have been doing).
- Restart the computer.
If you complete all of these steps and still need assistance, you may call the HSPD-12 Help Desk at: 301-402-9755
If all avenues have been exhausted and the individual's fingerprints still can't be verified, s/he may need to re-enroll and receive a new HHS ID Badge (PIV Card) so that his or her fingerprints match those on the card.
ICs that want to add Lifecycle Work Station (LWS) operators to the approved roster:
Send a written request to William Higdon at email@example.com. Please include Daniel Shumate (Daniel.Shumate@nih.gov) and Judie Bae (Judie.Kuo@nih.gov) on the 'CC:' line. Your request should include:
- the new operator's name
- his/her Institute or Center (IC)
- his/her NED number
- the operator's e-mail address, building/room and phone number
- the hours of operation of the Lifecycle Work Station
Once the approval process is complete, Mr. Higdon will inform the Institute/Center that the individual is now approved to operate the LWS.
Need to make changes to the LWS Operator directories?
Before a new operator can be added to the LWS directory, s/he must first be approved by William Hidgon (see above: 'ICs that want to add LWS operators to the approved rosters'). For other changes to the LWS Operators directories, drop an e-mail to Daniel Shumate at Daniel.Shumate@nih.gov and Judie Bae at Judie.Kuo@nih.gov and let both know what needs changing (e.g., adding new LWS locations, removing operators, etc.).