​​For Administrators - Understanding DPSAC Services​

Updating LWS Operators

Most Institutes, Centers and Offices (ICOs) have purchased one or more Lifecycle Work Stations (LWS) that will allow their personnel to conveniently update their HHS ID Badge (Smart Card) Digital Certificates and reset their Smart Card PINs at a nearby location rather than make a trip to one of DPSAC's Badge Issuance stations.​ View the full directory of Lifecycle Work Stations (LWS) here.

ICs that want to add Lifecycle Work Station (LWS) operators to the approved roster: 

Send a written request to William Higdon at higdonb@od.nih.gov​​. Please include Daniel Shumate (Daniel.Shumate@nih.gov) and Judie Bae (Judie.Kuo@nih.gov) on the 'CC:' line.  Your request should include: 

  • the new operator's name
  • his/her Institute, Center or Office (ICO)
  • his/her NED number 
  • the operator's e-mail address, building/room and phone number 
  • the hours of operation of the Lifecycle Work Station

Once the approval process is complete, Mr. Higdon will inform the ICO that the individual is now approved to operate the LWS.

Need to make changes to the LWS Operator directories?

Before a new operator can be added to the LWS directory, s/he must first be approved by William Hidgon (see above: 'ICOs that want to add LWS operators to the approved rosters'). For other changes to the LWS Operators directories, drop an e-mail to Daniel Shumate at Daniel.Shumate@nih.gov and Judie Bae​ at Judie.Kuo@nih.gov​ and let both know what needs changing (e.g., adding new LWS locations, removing operators, etc.). ​

For further training on LWS, please visit the LWS Training page​ under "Training, Resources and Forms for Current Staff."​

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