For Administrators - Understanding DPSAC Services
A stolen badge must be reported to the police, Administrative Office (AO), supervisor, and Facility Access Control at FacilityAccessControl@mail.nih.gov immediately, so that the badge access can be revoked.
A lost badge must be reported to the Administrative Officer (AO) and supervisor within 1 hour.
Your badge will be disabled so no one can use it, and your Administrative Officer (AO) will need to report your badge as lost/stolen in the NIH Enterprise Directory (NED) to authorize a replacement ID badge. You will need to bring in one form of ID from the Approved Identifications Document to your appointment when picking up your replacement ID badge.
If your ID Badge is broken, contact the NIH DPSAC Helpdesk at (301) 402-9755. They can set up an appointment for you to receive a replacement badge.
Badge holders working at the Bethesda campus or at nearby locations should bring their broken badge to one of the following DPSAC Badge Issuance Centers:
To view contact information as well as hours of operation and badging services for all other locations, please visit our Contact page.
Helpful Tip: DPSAC has prepared a useful reference guide "ID Badge Re-Issuance Procedures" (PDF, 7 pages) describing five circumstances requiring HHS ID Badge replacement (Lost or Stolen; Classification Changes; Renewal; Broken or Damaged; Name Changes) and the replacement process for each situation.
1. Were you able to get onto campus and/or any buildings/rooms with your badge today?
2. Were you able to log into your computer and/or any IT systems (e.g. NED) with your HHS ID Badge and PIN?
3. Did you try logging in with your HHS ID Badge on someone else’s computer?
4. Were you able to successfully log in using someone else’s computer?
