1. Were you able to get onto campus and/or any buildings/rooms with your badge today? 

• If YES, proceed to question 2.
• If NO, please contact the NIH Access Control Helpdesk at (301) 451-4766 or facilityaccesscontrol@mail.nih.gov

2. Were you able to log into your computer and/or any IT systems (e.g. NED) with your HHS ID Badge and PIN?

• If YES, you badge should be working correctly. Please contact the NIH Access Control Helpdesk at (301) 451-4766 or facilityaccesscontrol@mail.nih.gov with any concerns.
• If NO, please proceed to question 3.

3. Did you try logging in with your HHS ID Badge on someone else’s computer?

• If YES, please proceed to question 4.
• If NO, please try logging in with your HHS ID Badge on another computer. Then proceed to question 4.

4. Were you able to successfully log in using someone else’s computer?

• If YES, the card reader on your computer is the issue. Please contact the NIH Helpdesk at (301) 496-4357 or Visit http://itservicedesk.nih.gov/Support/.
  
• If NO, your HHS ID Badge is the issue.  Please contact the NIH Access Control Helpdesk at (301) 451-4766 or facilityaccesscontrol@mail.nih.gov.