Most Institutes, Centers and Offices (ICOs) have purchased one or more Lifecycle Work Stations (LWS) that will allow their personnel to conveniently update their HHS ID Badge (Smart Card) Digital Certificates and reset their Smart Card PINs at a nearby location rather than make a trip to one of the Division of Personnel Security (DPS) Badge Issuance stations.​

Please note: The following ICOs do NOT have an LWS: ARPA-H, CSR, FIC, NCATS, NEI, NIAMS, NICHD, NIDA HQ, NIDCD, and NIMHD​. If your ICO does not have an LWS or if your ICO listed below says temporarily closed, please contact one of DPS's offices at NIH Bethesda Main Campus or one of our off-site locations to renew your Digital Certificates or to do a PIN reset. ​To understand other methods to renew your Digital Certificates, please visit our page on Renewing Digital Certificates and ID Badges.

If any updates need to be made to the LWS directory or if an LWS operator needs access, please visit our LWS Training page for instructions. Access can only be granted by submitting the DPS Rules of Behavior and System Access Request forms listed on our training page. If there are changes or updates made at your location, please visit our training page to find our contact information, so we can keep our directory most up-to-date. The website will be updated as we receive confirmation of POCS, hours and availability. 

Below, you may search for your ICO/building and find the listed Point of Contact (POC) for you to reach out to. We strongly suggest that you first confirm in advance the availability and hours of operation for any LWS operator or service you are planning to use by contacting the POC listed for that location. 

ICO    Building/Room Availability (Notes) POC CC 10/1C52  S. Lobby 7:30 AM - 11:40 AM 12:40 PM - 4:00 PM (last appointment time) No appointment necessary for PIN resets. DPS Helpdesk orspersonnelsecurity@mail.nih.gov 301-451-4766 CC CRC/B2-5750 (CRC side in Building 10) Available during non-business hours. (By Appointment Only) CC-DCRI-System-Monitoring@mail.nih.gov 301-451-4766​ Note: C​all 301-496-7525​ first for an appointment​. CIT 6555 Rock Spring Drive Suite 2NW06​​ ​Bethesda, MD 20817 Monday - Friday  7:30 AM - 3:30 PM (By Appointment Only)​ CIT Staff CITAMGAllStaff@mail.nih.gov​ NCCIH [6707 Democracy]  2DEM/401 ​Monday - Friday ​ (By Appointment Only) Theodore (T) Woo wootp@mail.nih.gov NCCIH [6707 Democracy]  2DEM/401 ​Monday - Friday ​ (By Appointment Only) ​​Mat Caplan mat.caplan@nih.gov  NCI Shady Grove Lobby Kiosk  9609 Medical Center Drive​​ Monday - Friday  6:00 AM - 6:00 PM Note: this is a self-help kiosk. If any issues come up, contact the NIH IT Service Desk​. NCI Advanced Technology Research Facility (ATRF)​ Room E2212​ Frederick, MD​ Monday - Friday  9:15 AM - 4:15 PM  (By Appointment Only) NCI-Frederick Helpdesk 301-846-5115​ fredhelpdesk@nih.gov​ NCI Building 362 Room 11​ Fort Detrick Frederick, MD​​ Monday - Friday  9:15 AM - 4:15 PM (By Appointment Only)​ NCI-Frederick Helpdesk 301-846-5115​ fredhelpdesk@nih.gov​ NCI Building 426 Room 159  Fort Detrick​ Frederick, MD​ Mondays and Tuesdays 8:20 AM - 3:00 PM (By Appointment Only) Xylonne Tinsley, Frederick Access Control 301-846-5838 frederickaccesscontrol@nih.gov xylonne.tinsley@nih.gov​ NHGRI 6700B Rockledge Dr  Suite 2200 Bethesda, MD 2​0817 Tuesday - Thursday   9:00 AM - 6:00 PM   (By Appointment Only)​ Radu Marin radu.marin@nih.gov 301-496-4922 NHGRI 6700​B Rockledge Dr  Suite 2200 Bethesda, MD​ 20817​ Tuesday - Thursday   9:00 AM - 6:00 PM   (By Appointment Only)​ Roderick Moore   roderick.moore@nih.gov 301-402-0239​ NHGRI 6700​B Rockledge Dr  Suite 2200 Bethesda, MD​ 20817​​ Tuesday - Thursday   8:00 AM - 4:00 PM   (By Appointment Only)​ Monica Yang monica.yang@nih.gov 301-435-6918 NHGRI 6700​B Rockledge Dr  Suite 2200 Bethesda, MD​ 20817​​​​ Tuesday - Thursday   8:00 AM - 4:00 PM   (By Appointment Only)​​ Matthew Favilla matthew.favilla@nih.gov​ 301-827-6864​ NHLBI 6705 Rkledge  RKL1/114 Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​ Temporarily Closed​ Evan Bolder 301-435-6373​ evan.bolder@nih.gov​ NHLBI 6705 Rkledge  RKL1/114​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​ Temporarily Closed​​ Jessica Godlewski 301-435-6373​ jessica.godlewski@nih.gov​ NHLBI 6705 Rkledge  RKL1/114​​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​ Temporarily Closed​​ Jason Schreiner 301-435-6373​ jason.schreiner@nih.gov​ NHLBI 6705 Rkledge  RKL1/114​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​​ Temporarily Closed​​ Allyson Evans 301-435-6373​ allyson.evans@nih.gov​ NIA BRC/04C018 ​​Monday - Friday 9:00 AM - 4:00 PM (By Appointment Only)​ Michael Still 410-454-8779 michael.still@nih.gov ​ NIA BRC/04C018​ ​​Monday - Friday  9:00 AM - 4:00 PM (By Appointment Only)​​ Karen Holmes 410-454-8541 holmeska@mail.nih.gov NIA ​BRC/04C018​​ Monday - Friday  9:00 AM - 4:00 PM (By Appointment Only)​​ Chelsea Walter 410-454-8731 chelsea.walter@nih.gov​ NIA BRC/04C018​​​ Monday - Friday  9:00 AM - 4:00 PM (By Appointment Only)​​​ Monica Sullivan 667-205-3773  monica.sullivan@nih.gov​ ​ NIA BRC/04C018​​​ Monday - Friday  9:00 AM - 4:00 PM (By Appointment Only)​​​ Jessica Whitaker  301-451-5953​ jessica.whitaker@nih.gov​ NIAAA 6700B Rockledge Drive, Room 1420A​​ Bethesda, MD 20817​ Monday - Friday 8:00 AM - 4:30 PM ​​Kara Moyer karam@mail.nih.gov NIAAA 6700B Rockledge Drive, Room 1420A​​ Bethesda, MD 20817​ Monday - Friday 8:00 AM - 4:30 PM Christie Charles christie.charles@nih.gov NIAAA 6700B Rockledge Drive, Room 1420A​​ Bethesda, MD 20817​ Monday - Friday 8:00 AM - 4:30 PM Grace Hughitt  Grace.Hughitt​@nih.gov NIAAA 6700B Rockledge Drive, Room 1420A​​ Bethesda, MD 20817​ Monday - Friday 8:00 AM - 4:30 PM Macy McRae      Macy.McRae@nih.gov NIAAA 6700B Rockledge Drive, Room 1410​ Bethesda, MD 20817​ ​Monday - Friday 8:00 AM - 3:00 PM Jessica Cullen jessica.cullen@nih.gov NIAAA 6700B Rockledge Drive, Room 1442A Bethesda, MD 20817​​ ​Monday - Friday 8:00 AM - 4:30 PM ​Cassie Williams cassie.williams@nih.gov​ 301-594-3007 NIAAA 6700B Rockledge Drive, Room 1414, Bethesda, MD 20817​ ​Tuesdays and Thursdays 7:00 AM - 3:00 PM​ ​Jayme Gemmell  Jayme.gemmell@nih.gov ​ 301-827-7266 NIAID Rocky Mtn Labs  (ORS/RML) Building 8 Monday - Friday 8:00 AM - 4:00 PM (MST) (By Appointment Only) RML NIAID Badge Issuance Office​ 406-375-9829 RMLBadgingOffice@mail.nih.gov NIBIB Building 13, Room 3N05​​ Monday - Friday (By Appointment Only) NIBIB IT Service Desk  nibibitservicedesk@mail.nih.gov​​​​ NIBIB Building 31, Room 1C13​ Monday - Friday (By Appointment Only) NIBIB IT Service Desk  nibibitservicedesk@mail.nih.gov​​​ NIBIB Democracy Two 6707 Democracy Boulevard, Suite 202, Bethesda, MD 20892​ Monday - Friday (By Appointment Only) NIBIB IT Service Desk  nibibitservicedesk@mail.nih.gov​​​​ NIDA IRP ​BRC/04A316 Monday - Friday 7:00 AM - 3:30 PM (By Appointment Only) Cassandra Matthews matthcas@mail.nih.gov​ 443-740-2455 NIDA IRP BRC/Training Room ​Monday - Friday 7:00 AM - 3:30 PM (By Appointment Only) Cassandra Matthews matthcas@mail.nih.gov 443-740-2455​ NIDCR 30/505 ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only) Lukman Ajadi lukman.ajadi@nih.gov​ NIDCR 30/505 ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​​ George King george.king@nih.gov​ NIDCR 30/505 ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​​ Marco Crosby crosbym@mail.nih.gov​ NIDDK Building 3  2nd Floor ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​ ​NIDDK Building 3, Floor 2 Staff Please book your appointment here! Appointments must be made 48 hours in advance through the link above. If you require any further assistance, please email niddkscientificdir@niddk.nih.gov. ​ NIDDK 2DEM/7100A Monday - Friday 9:00 AM - 4:00 PM (By Appointment Only) NIDDK EAMB Staff NIDDKEAMBStaff@mail.nih.gov NIEHS 101/B114A​ Monday - Friday 8:15 AM - 3:45 PM NIEHS Security 984-287-3854 NIGMS 45/3AS25E​ Tuesdays & Thursdays (By Appointment Only) Arthur Lynch lynchar@nigms.nih.gov 301-451-5902 NIMH ​NSC Building Room 7116 6001 Executive Blvd, Rockville, MD, 20852​ Monday - Friday 8:30 AM - 5:30 PM (By Appointment Only)  Walk-in Hours: Tuesday - Thursday  8:30 AM - 10:30 AM Note: Remote options available for certificate renewals. Team Lead: Chamel Sewell 301-768-2068​ chamel.sewell@nih.gov​​ NIMH ​NSC Building Room 7116 6001 Executive Blvd, Rockville, MD, 20852​ Monday - Friday 8:30 AM - 5:30 PM (By Appointment Only)  Walk-in Hours: Tuesday - Thursday  8:30 AM - 10:30 AM Note: Remote options available for certificate renewals.​ Craig Gordon 301-590-5084 craig.gordon@nih.gov NIMH ​NSC Building Room 7116 6001 Executive Blvd, Rockville, MD, 20852​ Monday - Friday 8:30 AM - 5:30 PM (By Appointment Only)  Walk-in Hours: Tuesday - Thursday  8:30 AM - 10:30 AM Note: Remote options available for certificate renewals.​ Misgana Mekonnen​ 240-515-6036 misgana.mekonnen@nih.gov​ NIMH Building 10​ Room 3D51B 10 Center Dr, Bethesda, MD, 20892 Monday - Friday 8:30 AM - 5:30 PM (By Appointment Only)  Walk-in Hours: Tuesday - Thursday  10:00 AM - 12:00 PM Note: Remote options available for certificate renewals​. Team Lead: Felix​ Carrera 301-841-5645 felix.carrera@nih.gov NIMH Building 10​ Room 3D51B 10 Center Dr, Bethesda, MD, 20892 Monday - Friday 8:30 AM - 5:30 PM (By Appointment Only) ​  Walk-in Hours: Tuesday - Thursday  10:00 AM - 12:00 PM Note: Remote options available for certificate renewals. Matthew Procope 301-283-8640 matthew.procope@nih.gov NIMH Building 10​ Room 3D51B 10 Center Dr, Bethesda, MD, 20892 Monday - Friday 8:30 AM - 5:30 PM (By Appointment Only) ​  Walk-in Hours: Tuesday - Thursday  10:00 AM - 12:00 PM Note: Remote options available for certificate renewals. Ben Santamaria 301-768-2769 benjamin.santamaria@nih.gov​ NIMH Building 10​ Room 3D51B 10 Center Dr, Bethesda, MD, 20892 Monday - Friday 8:30 AM - 5:30 PM (By Appointment Only) ​ Walk-in Hours: Tuesday - Thursday  10:00 AM - 12:00 PM Note: Remote options available for certificate renewals. Ebenezer Aklile​ 301-402-0299​ ebenezer.aklile@nih.gov​​​ NIMH Building 35 Rooms 2D-973 & 2D-975​ 35 Convent Dr, Bethesda, MD 20814​​​​ Monday - Friday 8:30 AM - 5:30 PM (By Appointment Only) ​ Walk-in Hours: Tuesday - Thursday  10:00 AM - 12:00 PM Note: Remote options available for certificate renewals.​ Team Lead: Tony Williams  301-594-3083​ tony.williams@nih.gov​​ NINDS 10/1D41 Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) ​Diego Pineda diego.pineda@nih.gov 301-594-2814 NINDS ​10/1D41​ Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Wenyi Bian bianw@mail.nih.gov 301-402-1976 NINDS 10/1D41​ Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Sam Hou houcs@ninds.nih.gov 301-594-7313 NINDS 10/1D41​ Monday - Friday 8:00 AM - 4:30 ​PM (By Appointment Only, submit IT Service Desk ticket​) Jason Woo wooja@ninds.nih.gov ​301-402-7522​ NINDS 35A/Phase II/GD905 Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Mr. Trevelyan Floyd floydt@mail.nih.gov 301-435-3385 NINDS ​35A/Phase II/GD905 Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Jewellyn Iremiren jewellyn.iremiren@nih.gov​ 301-435-4530 NINDS 35A/Phase II/GD905​​ Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket) Jeffrey Woo wooje@ninds.nih.gov​ 301-435-4534​ NINDS 35A/Phase II/GD905​​ Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Jerome Rollerson Robert.rollerson@nih.gov​ 301-496-4677 NINDS 35A Convent Drive, Room GD906 Monday - Friday 8:00 AM - 5:00 ​PM​ (By Appointment Only, submit IT Service Desk ticket​)​ Zelita Rodriguez zelita.rodriguez@nih.gov 301-435-4895​ NINDS Bldg 31/Room 8A19 Monday-Friday  8:00AM-4:30PM  (By Appointment Only, submit IT Service Desk ticket​)​ Justin Jang justin.jang@nih.gov​​ 301-496-3144​ NINDS ​NSC Building​ 6001 Executive Blvd Room 5272​ Monday - Friday 9:00 AM - 4:00 ​PM​ (By Appointment Only, submit IT Service Desk ticket​)​ NINDS IT Support Submit a IT Service Desk ticket​ NINR 31/5B13 Campus employees can renew their certificates by making an appointment at the Badging office​ in Building 31 or Clinical Center (Building 10) South Lobby.​ NINR Technical Support ninrtechsupport@nih.gov NLM 38A/B1W17​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)  NLM ITSC (IT Services Center) 301-496-2943 nlmitsc@mail.nih.gov OD ​​2DEM/1070 Monday - Friday 8:00 AM - 4:00 PM Temporarily Closed  ​Laura Williams Willilau@mail.nih.gov OD ​​2DEM/1070 Monday - Friday 8:00 AM - 4:00 PM Temporarily Closed Brittany Hopson Brittany.Hopson@nih.gov ORS/ORF Two Democracy Plaza, Room 328 6707 Democracy Blvd, Bethesda, MD 20817 ​​Monday - Friday 10:00 AM - 4:00 PM (By Appointment Only) Frank Kuo frank.kuo@nih.gov​ 301-563-9941 ORS/ORF 31/1B03 Monday - Wednesday - Friday 8:00 AM - 5:00 PM (By Appointment Only)  Special needs can be accommodated with 24 hour advance notice. DPS Helpdesk orspersonnelsecurity@mail.nih.gov 301-402-9755

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