Most Institutes, Centers and Offices (ICOs) have purchased one or more Lifecycle Work Stations (LWS) that will allow their personnel to conveniently update their HHS ID Badge (Smart Card) Digital Certificates and reset their Smart Card PINs at a nearby location rather than make a trip to one of DPSAC's Badge Issuance stations.​

Given the impact that COVID-19 is having on NIH operations, DPSAC is continually working to verify if the LWS locations below are still operating. The website will be updated as we receive confirmation of hours and availability. We strongly suggest that you first confirm in advance the availability and hours of operation for any LWS operator or service you are planning to use by contacting the POC listed for that location. 

Please note: The following ICOs do NOT have an LWS: ARPA-H, CSR, FIC, NCATS, NEI, NICHD, NIDA HQ, NIDCD, NIMHD​. If your ICO does not have an LWS, you may visit one of DPSAC's offices at NIH Bethesda Main Campus or one of our off-site locations to renew your Digital Certificates or to do a PIN reset. ​To understand other methods to renew your Digital Certificates, please visit our page on Renewing Digital Certificates and ID Badges.

Below, you may search for your ICO/building and find the listed Point of Contact (POC) for you to reach out to. If any updates need to be made to the directory, please email judie.kuo@nih.gov. 

ICO    Building/Room Availability (Notes) POC CC 10/1C52  S. Lobby 7:30 AM - 11:40 AM 12:40 PM - 4:00 PM (last appointment time) No appointment necessary for PIN resets. DPSAC Helpdesk orspersonnelsecurity@mail.nih.gov 301-451-4766 CC CRC/B2-5750 (CRC side in Building 10) Available during non-business hours. Appointment Only: C​all 301-496-7525​ first for an appointment CC-DCRI-System-Monitoring@mail.nih.gov 301-451-4766​ CC Democracy Two 6707 Democracy Blvd.  Suite 950 Monday - Friday (By Appointment Only) ​​​​ccsecurity@mail.nih.gov Full Service CIT FERN/2NW06 Monday - Friday  8:30 AM - 2:30 PM Mikel Stika mikel.stika@nih.gov 240-​507-0650 NCCIH [6707 Democracy]  2DEM/401 ​Monday - Friday ​ (By Appointment Only) Theodore (T) Woo wootp@mail.nih.gov NCCIH [6707 Democracy]  2DEM/401 ​Monday - Friday ​ (By Appointment Only) ​​Mat Caplan mat.caplan@nih.gov  NCI 362/11  Ft. Detrick​ Monday - Friday  8:30 AM - 4:30 PM (By Appointment Only) Victoria Ferguson​ 301-846-5115 victoria.ferguson@nih.gov NCI 362/11  Ft. Detrick​ Monday - Friday  8:30 AM – 4:30 PM (By Appointment Only)​​ Mary Leatherman 301-846-5115​ mary.leatherman@nih.gov​ NCI Shady Grove Lobby Kiosk  9609 Medical Center Drive​​ Monday - Friday  6:00 AM - 6:00 PM Note: this is a self-help kiosk. If any issues come up, contact the NIH IT Service Desk​. NHGRI 6700B Rockledge Dr  Suite 2200 Bethesda, MD 2​0817 Tuesday - Thursday   9:00 AM - 6:00 PM   (By Appointment Only)​ Radu Marin radu.marin@nih.gov 301-496-4922 NHGRI 6700​B Rockledge Dr  Suite 2200 Bethesda, MD​ 20817 Tuesday - Thursday   9:00 AM - 6:00 PM   (By Appointment Only) Rafe Yedwab   raphael.yedwab@nih.gov​ 301-827-6864 NHLBI 6705 Rkledge  RKL1/114​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only) ​Yuanqin 'Emily' Gu 301-435-6373​ yuanqin.gu@nih.gov​​ NHLBI 6705 Rkledge  RKL1/114 Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​ Evan Bolder 301-435-6373​ evan.bolder@nih.gov​ NHLBI 6705 Rkledge  RKL1/114​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​ Jessica Godlewski 301-435-6373​ jessica.godlewski@nih.gov​ NHLBI 6705 Rkledge  RKL1/114​​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​ Jason Schreiner 301-435-6373​ jason.schreiner@nih.gov​ NHLBI 6705 Rkledge  RKL1/114​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​​ Allyson Evans 301-435-6373​ allyson.evans@nih.gov​ NHLBI 6705 Rkledge  RKL1/114​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​​ Ana Luhman 301-435-6373​ ana.luhman@nih.gov​​ NIA BRC/04C018 ​​Monday - Friday 9:00 AM - 4:00 PM (By Appointment Only)​ Michael Still 410-454-8779 michael.still@nih.gov ​ NIA BRC/04C018​ ​​Monday - Friday  9:00 AM - 4:00 PM (By Appointment Only)​​ Karen Holmes 410-454-8541 holmeska@mail.nih.gov NIA ​BRC/04C018​​ Monday - Friday  9:00 AM - 4:00 PM (By Appointment Only)​​ Chelsea Walter 410-454-8731 chelsea.walter@nih.gov​ NIA BRC/04C018​​​ Monday - Friday  9:00 AM - 4:00 PM (By Appointment Only)​​​ Monica Sullivan 667-205-3773  monica.sullivan@nih.gov​ ​ NIA BRC/04C018​​​ Monday - Friday  9:00 AM - 4:00 PM (By Appointment Only)​​​ Jessica Whitaker  301-451-5953​ jessica.whitaker@nih.gov​ NIAAA 6700B Rockledge/  Room 1420A Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed ​​Kara Moyer karam@mail.nih.gov NIAAA 6700B Rockledge/  Room 1420A Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed Christie Charles christie.charles@nih.gov NIAAA 6700B Rockledge/  Room 1420A Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed Grace Tato  Grace.Tato@nih.gov NIAAA 6700B Rockledge/  Room 1420A Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed Macy McRae      Macy.McRae@nih.gov NIAAA ​6700B Rockledge/ Room 1420A ​Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed Jessica Cullen jessica.cullen@nih.gov NIAAA ​Fishers Ln 5625FL/  1N-13A-1 ​Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed Kara Moyer  karam@mail.nih.gov NIAAA ​Fishers Ln 6700FL/ 1N13A-1 ​Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed Robert “Bob” Ward     Bob.Ward@nih.gov NIAAA ​Fishers Ln 5625FL/  1N-13A-1 ​Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed Christie Charles Christie.Charles@nih.gov NIAAA ​6700B Rockledge/1442A ​Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed​ ​Cassie Williams cassie.williams@nih.gov 301-594-3007 NIAAA ​5625 Fishers Lane ​Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed​ ​Cassie Williams Cassie.Williams@nih.gov 301-594-3007 NIAAA 6700B Rockledge Dr/ Room 1442A​ ​Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed​ NIAAA ​5625 Fishers Lane   ​Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed​ NIAAA 6700B Rockledge Drive 6700B / Room 1414 ​Monday - Friday 8:00 AM - 4:30 PM Temporarily Closed​ ​Jayme Gemmell  Jayme.gemmell@nih.gov  301-827-7266 NIAID [5601 Fishers Ln] ​ 5601/2C11​ Monday - Friday 7:00 AM - 3:30 PM   (By Appointment Only)​​ Office of Property and General Services NIAIDNEDCoordinator@niaid.nih.gov​​ NIAID [5601 Fishers Ln]  5601/2D48​​​ ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only) Angela Cole 240-627-3242 coleae@niaid.nih.gov​ NIAID [5601 Fishers Ln]  5601/2D48​​​ ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)​ Doloris Strasnick 240-627-3222 doloris.strasnick@nih.gov NIAID [5601 Fishers Ln]  5601/2D48​​ Monday - Friday 8:00 AM - 5:00 PM   (By Appointment Only)​ Kimberly Hazell 240-627-3238 khazell@mail.nih.gov​ NIAID IRF/1A121  Frederick Monday - Friday 8:00 AM - 4:30 PM (By Appointment Only) Stephanie Nisson​ 240-236-9471 stephanie.nisson@nih.gov​ NIAID Rocky Mtn Labs  (ORS/RML)  Building 30, Room 16 Monday - Friday 8:00 AM - 4:00 PM (MST) (By Appointment Only)​ Captain Ronald Frost 406-363-9492 frostr@nih.gov​ NIAID Rocky Mtn Labs (ORS/RML) Building 31​ Monday - Friday 8:00 AM - 4:00 PM (MST) (By Appointment Only)​ Leona Barr 406-363-9395 Leona.Barr@nih.gov NIAID Rocky Mtn Labs (ORS/RML) Building 31​ Monday - Friday 8:00 AM - 4:00 PM (MST) (By Appointment Only)​ Jason Vervick   406-375-9623 vervickj@niaid.nih.gov NIAID Rocky Mtn Labs (ORS/RML) Building 31​ Monday - Friday 8:00 AM - 4:00 PM (MST) (By Appointment Only)​ Brian Taggart          406-375-9703 brian.taggart@nih.gov NIAID Rocky Mtn Labs (ORS/RML) Building 31 Monday - Friday 8:00 AM - 4:00 PM (MST) (By Appointment Only)​ Lynne Kisling          406-375-9627 lynne.kisling@nih.gov NIAID Rocky Mtn Labs  (ORS/RML) Building 31 Monday - Friday 8:00 AM - 4:00 PM (MST) (By Appointment Only)​ Tammy Meuchel 406-375-9685 tmeuchel@niaid.nih.gov NIAID Rocky Mtn Labs  (ORS/RML) Building 31​ Monday - Friday 8:00 AM - 4:00 PM (MST) (By Appointment Only) Sgt. Gretchen Robertson 406-363-9356 gretchen.robertson@nih.gov​​ NIAMS 31/4C32​ Monday - Friday 8:00 AM - 3:00 PM Amita Patel 301-496-6053 apatel@mail.nih.gov NIAMS 31/4C32​​ Monday - Friday 8:00 AM - 3:00 PM Walker, Lisa 301-496-6053 Walkerl1@mail.nih.gov NIAMS 31/4C32​​​​ Monday - Friday 8:00 AM - 3:00 PM ​Robin Wolz 301-496-6053 rwolz@mail.nih.gov NIBIB Building 13, Room 3N05​​ Monday - Friday (By Appointment Only) NIBIB IT Service Desk  nibibitservicedesk@mail.nih.gov​​​​ NIBIB Building 31, Room 1C13​ Monday - Friday (By Appointment Only) NIBIB IT Service Desk  nibibitservicedesk@mail.nih.gov​​​ NIBIB Democracy Two 6707 Democracy Boulevard, Suite 202, Bethesda, MD 20892​ Monday - Friday (By Appointment Only) NIBIB IT Service Desk  nibibitservicedesk@mail.nih.gov​​​​ NIDA IRP ​BRC/04A316 Monday - Friday 7:00 AM - 3:30 PM (By Appointment Only) Cassandra Matthews matthcas@mail.nih.gov​ 443-740-2455 NIDA IRP BRC/Training Room ​Monday - Friday 7:00 AM - 3:30 PM (By Appointment Only) Cassandra Matthews matthcas@mail.nih.gov 443-740-2455​ NIDCR 30/505 ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only) Jody Sallah Jody.Sallah@nih.gov​​ NIDCR 30/505 ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only) Tamera Addision    tamera.addison@nih.gov NIDCR 30/505 ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only) Don Seymour don.seymour@nih.gov​​​​ NIDCR 30/505 ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only) Chris Bolling bollingc@mail.nih.gov NIDCR 30/505 ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only) Tajana Little   littlet@mail.nih.gov NIDCR 30/505 ​Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only) Russell Songco russell.songco@nih.gov NIDDK Building 3  2nd Floor ​Monday - Friday 8:00 AM - 5:00 PM​ Christine Krieger christine.krieger@nih.gov​ 301-451-6306 NIDDK Building 3  2nd Floor Monday - Friday 8:00 AM - 5:00 PM Danica Day daydaa@mail.nih.gov 301-451-7001 NIDDK Building 3  2nd Floor ​Monday - Friday 8:00 AM - 5:00 PM Tyfany Williams tyfany.williams@nih.gov 301-451-4361 NIDDK 2DEM/7100A Monday - Friday 9:00 AM - 4:00 PM (By Appointment Only) NIDDK EAMB Staff NIDDKEAMBStaff@mail.nih.gov NIEHS 101/B114A​ Monday - Friday 8:15 AM - 3:45 PM NIEHS Security 984-287-3854 NIGMS 45/3AS25E​ Tuesdays & Thursdays (By Appointment Only) Arthur Lynch lynchar@nigms.nih.gov 301-451-5902 NIMH ​NSC Building  Room 7116  6001 Executive Blvd, Rockville, MD, 20852​ Monday –​ Friday 6:30 AM – 6:00 PM Wright Selemani 301-792-4751 wright.selemani@nih.gov NIMH NSC Building  Room 7116  6001 Executive Blvd, Rockville, MD, 20852​ Monday –​ Friday 6:30 AM – 6:00 PM Misgana Mekonnen 240-515-6036 misgana.mekonnen@nih.gov NIMH NSC Building  Room 7116  6001 Executive Blvd, Rockville, MD, 20852​ Monday –​ Friday 6:30 AM – 6:00 PM Leah Davis 301-480-1629 leah.davis@nih.gov NIMH NSC Building  Room 7116  6001 Executive Blvd, Rockville, MD, 20852​ Monday –​ Friday 6:30 AM – 6:00 PM Marjoh Sonjong 240-515-6036 marjoh.sonjong@nih.gov NIMH NSC Building  Room 7116  6001 Executive Blvd, Rockville, MD, 20852​ Monday –​ Friday 6:30 AM – 6:00 PM Charles Noonan 240-463-0751 Charles.noonan@nih.gov​ NIMH NSC Building  Room 7116  6001 Executive Blvd, Rockville, MD, 20852​​ Monday –​ Friday 6:30 AM – 6:00 PM Camila Ballasteros Gomez  301-496-5762  camila.ballesterosgomez@nih.gov​ NIMH Building 10 Room 3D51B 10 Center Dr, Bethesda, MD, 20892​ Monday –​ Friday 6:30 AM – 6:00 PM Hoan Le 301-594-5533 lehoan@mail.nih.gov​ NIMH Building 10 Room 3D51B 10 Center Dr, Bethesda, MD, 20892​ Monday –​ Friday 6:30 AM – 6:00 PM Thierry Diago 240-618-9408 thierry.diago@nih.gov​​ NIMH Building 10 Room 3D51B 10 Center Dr, Bethesda, MD, 20892​​ Monday –​ Friday  6:30 AM – 6:00 PM​ Craig Gordon 301-590-5084 craig.gordon@nih.gov​ NIMH Building 10 Room 3D51B 10 Center Dr, Bethesda, MD, 20892​​ Monday –​ Friday 6:30 AM – 6:00 PM​ Ben Santamaria 301-768-2769 benjamin.santamaria@nih.gov NIMH Building 10 Room 3D51B 10 Center Dr, Bethesda, MD, 20892​​​ Monday –​ Friday 6:30 AM – 6:00 PM​ Matthew Procope 301-283-8640 matthew.procope@nih.gov NIMH Building 10 Room 3D51B 10 Center Dr, Bethesda, MD, 20892​​​ Monday –​ Friday 6:30 AM – 6:00 PM​ Leah Davis 301-480-1629 leah.davis@nih.gov​ NIMH Building 10 Room 3D51B 10 Center Dr, Bethesda, MD, 20892​​​ Monday –​ Friday 6:30 AM – 6:00 PM​ Charles Noonan 240-463-0751 Charles.noonan@nih.gov​​ NINDS 10/1D41 Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​)​ Jason Woo wooja@ninds.nih.gov​ NINDS 10/1D41 Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) ​Diego Pineda diego.pineda@nih.gov 301-594-2814 NINDS ​10/1D41​ Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Wenyi Bian bianw@mail.nih.gov 301-402-1976 NINDS 10/1D41​ Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Sam Hou houcs@ninds.nih.gov 301-594-7313 NINDS 35A/Phase II/GD905​ Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Jeffrey Woo wooje@ninds.nih.gov​ 301-435-4534 NINDS 35A/Phase II/GD905 Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Mr. Trevelyan Floyd floydt@mail.nih.gov 301-435-3385 NINDS ​35A/Phase II/GD905 Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Jewellyn Iremiren jewellyn.iremiren@nih.gov​ 301-435-4530 NINDS 35A/Phase II/GD905​​ Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket) Tin Nguyen Tin.Nguyen2@nih.gov​ 301-435-4895 NINDS 35A/Phase II/GD905​​ Monday - Friday 8:00 AM - 5:00 ​PM (By Appointment Only, submit IT Service Desk ticket​) Jerome Rollerson Robert.rollerson@nih.gov​ 301-496-4677 NINDS ​6001 Executive Blvd Room 5272 Monday - Friday 8:00 AM - 4:30 ​PM​ (By Appointment Only with Ticket) NINDS IT Support Submit a IT Service Desk ticket​ NINR 31/5B13 Campus employees can renew their certificates by making an appointment at the Badging office in Bldg 31 or Clinical Center (Building 10) South Lobby: https://www.ors.od.nih.gov/ser/dpsac/badge/Pages/ locatingbadge.aspx​​​ NINR Technical Support ninrtechsupport@nih.gov NLM 38A/B1W17​​ Monday - Friday 8:00 AM - 5:00 PM (By Appointment Only)  NLM ITSC (IT Services Center) 301-496-2943 nlmitsc@mail.nih.gov OD ​​2DEM/1070 Monday - Friday 8:00 AM - 4:00 PM Temporarily Closed  ​Laura Williams Willilau@mail.nih.gov OD ​​2DEM/1070 Monday - Friday 8:00 AM - 4:00 PM Temporarily Closed Brittany Hopson Brittany.Hopson@nih.gov OD 2/4W31 ​Monday - Friday 9:30 AM - 3:30 PM Temporarily Closed Marsha Gorham gorhamm@mail.nih.gov OD ​[6705 Rkledge] 8th floor of RKLG I (800-G)​ ​​Monday - Friday (By appointment only) Temporarily Closed​​ Kelly Colegrove colegrovek2@od.nih.gov​ OD ​[6705 Rkledge] 8th floor of RKLG I (800-G)​​ ​​Monday - Friday (By appointment only) Temporarily Closed​ Carlos Gomez  carlos.gomez@nih.gov OD ​[6705 Rkledge] 8th floor of RKLG I (800-G)​​ ​​Monday - Friday (By appointment only) Temporarily Closed​​ Renee Jellerette-Stainback  jelleretter@od.nih.gov 301-435-1491​ OD ​[6705 Rkledge] 8th floor of RKLG I (800-G)​​ Monday - Friday  (By appointment only) Temporarily Closed​ Chris Lambert LambertC@OD.NIH.GOV​ OD ​[6705 Rkledge] 8th floor of RKLG I (800-G)​​ ​​Monday - Friday (By appointment only) Temporarily Closed​​ Deborah Williams (Primary) williamsdj2@mail.nih.gov ORS/ORF Two Democracy Plaza, Room 328 6707 Democracy Blvd, Bethesda, MD 20817 ​​Monday - Friday 10:00 AM - 4:00 PM (By Appointment Only) Frank Kuo frank.kuo@nih.gov​ 301-563-9941 ORS/ORF 31/1B03 Monday - Wednesday - Friday 8:00 AM - 5:00 PM (By Appointment Only)  Special needs can be accommodated with 24 hour advance notice. DPSAC Helpdesk orspersonnelsecurity@mail.nih.gov 301-402-9755

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