For Applicants/Employees and Administrators - Services
Lifecycle Work Station (LWS) Directory

Most Institutes, Centers and Offices (ICOs) have purchased one or more Lifecycle Work Stations (LWS) that will allow their personnel to conveniently update their HHS ID Badge (Smart Card) Digital Certificates and reset their Smart Card PINs at a nearby location rather than make a trip to one of DPSAC's Badge Issuance stations.​

Given the impact that COVID-19 is having on NIH operations, DPSAC is continually working to verify if the LWS locations below are still operating. The website will be updated as we receive confirmation of hours and availability. We strongly suggest that you first confirm in advance the availability and hours of operation for any LWS operator or service you are planning to use by contacting the POC listed for that location. 

Please note: The following ICOs do NOT have an LWS: ARPA-H, CSR, FIC, NCATS, NEI, NICHD, NIDA HQ, NIDCD, NIMHD​. If your ICO does not have an LWS, you may visit one of DPSAC's offices at NIH Bethesda Main Campus or one of our off-site locations to renew your Digital Certificates or to do a PIN reset. ​To understand other methods to renew your Digital Certificates, please visit our page on Renewing Digital Certificates and ID Badges.

Below, you may search for your ICO/building and find the listed Point of Contact (POC) for you to reach out to. If any updates need to be made to the directory, please email judie.kuo@nih.gov. 

Search by IC
Search by Building
  
Building/Room
Availability (Notes)
POC
CC
10/1C52 
S. Lobby

7:30 AM - 11:40 AM
12:40 PM - 4:00 PM (last appointment time)

No appointment necessary for PIN resets.
DPSAC Helpdesk
301-451-4766
CC
CRC/B2-5750
(CRC side in Building 10)

Available during non-business hours.
Appointment Only: C​all 301-496-7525​ first for an appointment
CC
Democracy Two
6707 Democracy Blvd. 
Suite 950
Monday - Friday
(By Appointment Only)
Full Service
CIT
Monday - Friday 
8:30 AM - 2:30 PM
Mikel Stika
240-​507-0650
NCCIH
[6707 Democracy] 
​Monday - Friday ​
(By Appointment Only)

Theodore (T) Woo
NCCIH
[6707 Democracy] 

​Monday - Friday ​
(By Appointment Only)

​​Mat Caplan
NCI
Shady Grove Lobby Kiosk 
9609 Medical Center Drive​​
Monday - Friday 
6:00 AM - 6:00 PM
Note: this is a self-help kiosk. If any issues come up, contact the NIH IT Service Desk​.
NCI
Advanced Technology Research Facility (ATRF)​
Room E2212​
Frederick, MD
Monday - Friday 
9:00 AM - 4:00 PM 
(By Appointment Only)
Jeremy Wood 
301-846-6497



NCI
Advanced Technology Research Facility (ATRF)​
Room E2212​
Frederick, MD​

Monday - Friday 
9:00 AM - 4:00 PM 
(By Appointment Only)
Jeff Ibanez
301-846-1727​



NCI
Building 362, ​
Room 11​
Fort Detrick in Frederick, MD​​
Monday - Friday 
8:30 AM - 4:30 PM
(By Appointment Only)​

Victoria Ferguson
301-846-5115 
NCI
Building 362, 
Room 11​
Fort Detrick in Frederick, MD​
Monday - Friday 
8:30 AM - 4:30 PM
(By Appointment Only)
Tiffany Fritz 
301-846-5115 
NCI
Building 362, 
Room 11​
Fort Detrick in Frederick, MD​​
Monday - Friday 
8:30 AM - 4:30 PM 
(By Appointment Only)
Kelly Keith 
301-846-5115 
NCI
Building 362, 
Room 11​
Fort Detrick in Frederick, MD​​​
Monday - Friday 
8:30 AM - 4:30 PM
(By Appointment Only)​

Justin Knill 
301-846-5115 

NCI
Building 362, 
Room 11​
Fort Detrick in Frederick, MD​​​​
Monday - Friday 
8:30 AM - 4:30 PM
(By Appointment Only)​​

Louisa Tringali 
301-846-5115
NHGRI
6700B Rockledge Dr 
Suite 2200
Bethesda, MD 2​0817
Tuesday - Thursday  
9:00 AM - 6:00 PM  
(By Appointment Only)​
Radu Marin
301-496-4922
NHGRI
6700​B Rockledge Dr 
Suite 2200
Bethesda, MD​ 20817
Tuesday - Thursday  
9:00 AM - 6:00 PM  
(By Appointment Only)
Rafe Yedwab  
301-827-6864
NHGRI
6700​B Rockledge Dr 
Suite 2200
Bethesda, MD​ 20817​
Tuesday - Thursday  
9:00 AM - 6:00 PM  
(By Appointment Only)​
Roderick Moore  
301-402-0239​
NHGRI
6700​B Rockledge Dr 
Suite 2200
Bethesda, MD​ 20817​​
Tuesday - Thursday  
8:00 AM - 4:00 PM  
(By Appointment Only)​
Monica Yang
NHLBI

6705 Rkledge 
RKL1/114​​

Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)

​Yuanqin 'Emily' Gu
301-435-6373​
NHLBI
6705 Rkledge 
RKL1/114
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​
Evan Bolder
301-435-6373​
NHLBI
6705 Rkledge 
RKL1/114​​
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​
Jessica Godlewski
301-435-6373​
NHLBI
6705 Rkledge 
RKL1/114​​​
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​
Jason Schreiner
301-435-6373​
NHLBI
6705 Rkledge 
RKL1/114​​
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​​
Allyson Evans
301-435-6373​
NHLBI
6705 Rkledge 
RKL1/114​​
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​​
Ana Luhman
301-435-6373​
ana.luhman@nih.gov​​
NIA
​​Monday - Friday
9:00 AM - 4:00 PM
(By Appointment Only)​
Michael Still
410-454-8779
NIA
​​Monday - Friday 
9:00 AM - 4:00 PM
(By Appointment Only)​​

Karen Holmes
410-454-8541
NIA
BRC/04C018​​
Monday - Friday 
9:00 AM - 4:00 PM
(By Appointment Only)​​
Chelsea Walter
410-454-8731

NIA
BRC/04C018​​
Monday - Friday 
9:00 AM - 4:00 PM
(By Appointment Only)​​​

Monica Sullivan
667-205-3773 
NIA
BRC/04C018​​
Monday - Friday 
9:00 AM - 4:00 PM
(By Appointment Only)​​​

Jessica Whitaker 
301-451-5953​

NIAAA
6700B Rockledge/ 
Room 1420A
Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
​​Kara Moyer
NIAAA
6700B Rockledge/ 
Room 1420A
Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
Christie Charles
NIAAA
6700B Rockledge/ 
Room 1420A
Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
Grace Tato 
NIAAA
6700B Rockledge/ 
Room 1420A
Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
Macy McRae     
NIAAA
​6700B Rockledge/
Room 1420A

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
NIAAA
​Fishers Ln 5625FL/ 
1N-13A-1

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
Kara Moyer 
NIAAA
​Fishers Ln 6700FL/
1N13A-1

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
Robert “Bob” Ward    
NIAAA
​Fishers Ln 5625FL/ 
1N-13A-1

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
Christie Charles
NIAAA

​6700B Rockledge/1442A

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed​

​Cassie Williams

cassie.williams@nih.gov

301-594-3007

NIAAA

​5625 Fishers Lane

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed​

​Cassie Williams

Cassie.Williams@nih.gov

301-594-3007

NIAAA

6700B Rockledge Dr/ Room 1442A​

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed​
NIAAA

​5625 Fishers Lane  

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed​
NIAAA

6700B Rockledge Drive

6700B / Room 1414

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed​

​Jayme Gemmell 

Jayme.gemmell@nih.gov 

301-827-7266

NIAID
[5601 Fishers Ln] ​
5601/2C11​
Monday - Friday
7:00 AM - 3:30 PM  
(By Appointment Only)​​

Office of Property and General Services
NIAID
IRF/1A121 
Frederick
Monday - Friday
8:00 AM - 4:30 PM
(By Appointment Only)

Stephanie Nisson​
240-236-9471
stephanie.nisson@nih.gov​

NIAID
Rocky Mtn Labs 
(ORS/RML) 
Building 30, Room 16
Monday - Friday
8:00 AM - 4:00 PM (MST)
(By Appointment Only)​
Captain Ronald Frost
406-363-9492
NIAID
Rocky Mtn Labs
(ORS/RML)
Building 31​

Monday - Friday
8:00 AM - 4:00 PM (MST)
(By Appointment Only)​
Leona Barr
406-363-9395
NIAID
Rocky Mtn Labs
(ORS/RML)
Building 31​


Monday - Friday
8:00 AM - 4:00 PM (MST)
(By Appointment Only)​
Jason Vervick  
406-375-9623
NIAID
Rocky Mtn Labs
(ORS/RML)
Building 31​

Monday - Friday
8:00 AM - 4:00 PM (MST)
(By Appointment Only)​
Brian Taggart         
406-375-9703
NIAID
Rocky Mtn Labs
(ORS/RML)
Building 31
Monday - Friday
8:00 AM - 4:00 PM (MST)
(By Appointment Only)​
Lynne Kisling         
406-375-9627
NIAID
Rocky Mtn Labs 
(ORS/RML)
Building 31
Monday - Friday
8:00 AM - 4:00 PM (MST)
(By Appointment Only)​

Tammy Meuchel
406-375-9685
NIAID
Rocky Mtn Labs 
(ORS/RML)
Building 31​
Monday - Friday
8:00 AM - 4:00 PM (MST)
(By Appointment Only)
Sgt. Gretchen Robertson
406-363-9356
NIAMS
Monday - Friday
8:00 AM - 3:00 PM
Amita Patel
301-496-6053
NIAMS

31/4C32​​

Monday - Friday
8:00 AM - 3:00 PM
Walker, Lisa
301-496-6053
NIAMS

31/4C32​​​​

Monday - Friday
8:00 AM - 3:00 PM
​Robin Wolz
301-496-6053
NIBIB
Building 13, Room 3N05​​
Monday - Friday
(By Appointment Only)
NIBIB

Building 31, Room 1C13​

Monday - Friday
(By Appointment Only)
NIBIB
Democracy Two
6707 Democracy Boulevard, Suite 202,
Bethesda, MD 20892​
Monday - Friday
(By Appointment Only)
NIDA IRP
​BRC/04A316
Monday - Friday
7:00 AM - 3:30 PM
(By Appointment Only)
Cassandra Matthews
matthcas@mail.nih.gov​
443-740-2455
NIDA IRP
BRC/Training Room
​Monday - Friday
7:00 AM - 3:30 PM
(By Appointment Only)
Cassandra Matthews
matthcas@mail.nih.gov
443-740-2455​
NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)
NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)
Cynthia Holloway   
NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)
NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)
NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)
Tajana Little  
NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)
NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​
NIDDK
Building 3 
2nd Floor
​Monday - Friday
8:00 AM - 5:00 PM​

Christine Krieger
301-451-6306
NIDDK
Building 3 
2nd Floor
Monday - Friday
8:00 AM - 5:00 PM
Danica Day
301-451-7001
NIDDK
Building 3 
2nd Floor
​Monday - Friday
8:00 AM - 5:00 PM
Tyfany Williams
tyfany.williams@nih.gov
301-451-4361
NIDDK
Monday - Friday
9:00 AM - 4:00 PM
(By Appointment Only)
NIEHS
Monday - Friday
8:15 AM - 3:45 PM
NIEHS Security
984-287-3854
NIGMS
Tuesdays & Thursdays
(By Appointment Only)
Arthur Lynch
301-451-5902
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals.

Misgana Mekonnen
240-515-6036​
misgana.mekonnen@nih.gov

NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals.

Camila Ballasteros​ Gomez
240-889-8674
ballesterosgoc2@nih.gov

NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals.

Craig Gordon
301-590-5084
craig.gordon@nih.gov

NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals.
Jared Payne
240-919-3169
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​​​

Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals.
Leah Davis
301-480-1629 
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​​​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals​.
Charles Noonan
240-463-0751
Charles.noonan@nih.gov​
NIMH
Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892​​

Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals​.
Felix​ Carrera
301-841-5645
felix.carrera@nih.gov
NIMH
Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Matthew Procope
301-283-8640
matthew.procope@nih.gov
NIMH
Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Ben Santamaria
NIMH
Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Thierry Diago
240-618-9408
thierry.diago@nih.gov​​​


NIMH
Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Jared Payne
240-919-3169
NIMH
Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Leah Davis
301-480-1629 
NIMH
Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Charles Noonan
240-463-0751
Charles.noonan@nih.gov​
NIMH
Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Renew PIV/ALT certificates only; go to Building 10 to pick up new ALT cards.
Tony Williams 
301-594-3083​

NIMH
Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Renew PIV/ALT certificates only; go to Building 10 to pick up new ALT cards.
Ivan Lafollette
301-532-6516
NIMH
Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Renew PIV/ALT certificates only; go to Building 10 to pick up new ALT cards.
Jared Payne
240-919-3169

NIMH
Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Renew PIV/ALT certificates only; go to Building 10 to pick up new ALT cards.
Leah Davis
301-480-1629 

NIMH
Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Renew PIV/ALT certificates only; go to Building 10 to pick up new ALT cards.
Charles Noonan
240-463-0751
Charles.noonan@nih.gov​
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)​
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
​Diego Pineda
301-594-2814
NINDS

10/1D41

Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Wenyi Bian
301-402-1976
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Sam Hou
301-594-7313
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Jeffrey Woo
301-435-4534
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Mr. Trevelyan Floyd
301-435-3385
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Jewellyn Iremiren
301-435-4530
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket)
Tin Nguyen
301-435-4895
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Jerome Rollerson
301-496-4677
NINDS
​6001 Executive Blvd
Room 5272
Monday - Friday
8:00 AM - 4:30 ​PM​
(By Appointment Only with Ticket)
NINDS IT Support
NINR
31/5B13
Campus employees can renew their certificates by
making an appointment at the Badging office in

Bldg 31 or Clinical Center (Building 10) South Lobby: https://www.ors.od.nih.gov/ser/dpsac/badge/Pages/ locatingbadge.aspx​​

NINR Technical Support
NLM
38A/B1W17​​
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only) 
NLM ITSC (IT Services Center)
301-496-2943
OD
​​2DEM/1070
Monday - Friday
8:00 AM - 4:00 PM
Temporarily Closed 

​Laura Williams
OD
​​2DEM/1070
Monday - Friday
8:00 AM - 4:00 PM
Temporarily Closed
OD
​Monday - Friday
9:30 AM - 3:30 PM
Temporarily Closed
OD
​[6705 Rkledge] 8th floor of RKLG I (800-G)​
​​Monday - Friday
(By appointment only)
Temporarily Closed​

OD
​[6705 Rkledge] 8th floor of RKLG I (800-G)​​

​​Monday - Friday
(By appointment only)
Temporarily Closed
Carlos Gomez 
OD
​[6705 Rkledge] 8th floor of RKLG I (800-G)​​
​​Monday - Friday
(By appointment only)
Temporarily Closed​

Renee Jellerette-Stainback 
301-435-1491​
OD
​[6705 Rkledge] 8th floor of RKLG I (800-G)​​
Monday - Friday 
(By appointment only)
Temporarily Closed
OD
​[6705 Rkledge] 8th floor of RKLG I (800-G)​​
​​Monday - Friday
(By appointment only)
Temporarily Closed​

Deborah Williams (Primary)
williamsdj2@mail.nih.gov
ORS/ORF
Two Democracy Plaza, Room 328
6707 Democracy Blvd, Bethesda, MD 20817

​​Monday - Friday
10:00 AM - 4:00 PM
(By Appointment Only)
Frank Kuo
301-563-9941
ORS/ORF
31/1B03
Monday - Wednesday - Friday
8:00 AM - 5:00 PM
(By Appointment Only) 
Special needs can be accommodated with 24 hour advance notice.
DPSAC Helpdesk
301-402-9755