For Applicants/Employees and Administrators - Services
Lifecycle Work Station (LWS) Directory

Most Institutes, Centers and Offices (ICOs) have purchased one or more Lifecycle Work Stations (LWS) that will allow their personnel to conveniently update their HHS ID Badge (Smart Card) Digital Certificates and reset their Smart Card PINs at a nearby location rather than make a trip to one of DPSAC's Badge Issuance stations.​

Please note: The following ICOs do NOT have an LWS: ARPA-H, CSR, FIC, NCATS, NEI, NIAMS, NICHD, NIDA HQ, NIDCD, and NIMHD​. If your ICO does not have an LWS or if your ICO listed below says temporarily closed, please contact one of DPSAC's offices at NIH Bethesda Main Campus or one of our off-site locations to renew your Digital Certificates or to do a PIN reset. ​To understand other methods to renew your Digital Certificates, please visit our page on Renewing Digital Certificates and ID Badges.

If any updates need to be made to the LWS directory or if an LWS operator needs access, please visit our LWS Training page for instructions. Access can only be granted by submitting the DPSAC Rules of Behavior and System Access Request forms listed on our training page. If there are changes or updates made at your location, please visit our training page to find our contact information, so we can keep our directory most up-to-date. The website will be updated as we receive confirmation of POCS, hours and availability. 

Below, you may search for your ICO/building and find the listed Point of Contact (POC) for you to reach out to. We strongly suggest that you first confirm in advance the availability and hours of operation for any LWS operator or service you are planning to use by contacting the POC listed for that location. 

Search by IC
Search by Building
  
Building/Room
Availability (Notes)
POC
CC
10/1C52 
S. Lobby

7:30 AM - 11:40 AM
12:40 PM - 4:00 PM (last appointment time)

No appointment necessary for PIN resets.
DPSAC Helpdesk
301-451-4766
CC
CRC/B2-5750
(CRC side in Building 10)

Available during non-business hours.
(By Appointment Only)
301-451-4766​
Note: C​all 301-496-7525​ first for an appointment​.
CC
Democracy Two
6707 Democracy Blvd. 
Suite 950
Monday - Friday
(By Appointment Only)
Full Service
CIT

6555 Rock Spring Drive
Suite 2NW06​​
​Bethesda, MD 20817

Monday - Friday 
7:30 AM - 3:30 PM
(By Appointment Only)​
NCCIH
[6707 Democracy] 
​Monday - Friday ​
(By Appointment Only)

Theodore (T) Woo
NCCIH
[6707 Democracy] 

​Monday - Friday ​
(By Appointment Only)

​​Mat Caplan
NCI
Shady Grove Lobby Kiosk 
9609 Medical Center Drive​​
Monday - Friday 
6:00 AM - 6:00 PM
Note: this is a self-help kiosk. If any issues come up, contact the NIH IT Service Desk​.
NCI
Advanced Technology Research Facility (ATRF)​
Room E2212​
Frederick, MD​

Monday - Friday 
9:15 AM - 4:15 PM 
(By Appointment Only)
NCI-Frederick Helpdesk
301-846-5115​
NCI
Building 362
Room 11​
Fort Detrick
Frederick, MD​​
Monday - Friday 
9:15 AM - 4:15 PM
(By Appointment Only)​

NCI-Frederick Helpdesk
301-846-5115​

NCI
Building 426
Room 159 
Fort Detrick​
Frederick, MD​
Mondays and Tuesdays
8:20 AM - 3:00 PM
(By Appointment Only)
Xylonne Tinsley, Frederick Access Control
301-846-5838
frederickaccesscontrol@nih.gov
NHGRI
6700B Rockledge Dr 
Suite 2200
Bethesda, MD 2​0817
Tuesday - Thursday  
9:00 AM - 6:00 PM  
(By Appointment Only)​
Radu Marin
301-496-4922
NHGRI
6700​B Rockledge Dr 
Suite 2200
Bethesda, MD​ 20817​
Tuesday - Thursday  
9:00 AM - 6:00 PM  
(By Appointment Only)​
Roderick Moore  
301-402-0239​
NHGRI
6700​B Rockledge Dr 
Suite 2200
Bethesda, MD​ 20817​​
Tuesday - Thursday  
8:00 AM - 4:00 PM  
(By Appointment Only)​
Monica Yang
NHGRI
6700​B Rockledge Dr 
Suite 2200
Bethesda, MD​ 20817​​​​


Tuesday - Thursday  
8:00 AM - 4:00 PM  
(By Appointment Only)​​

301-827-6864​
NHLBI
6705 Rkledge 
RKL1/114
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​
Temporarily Closed​
Evan Bolder
301-435-6373​
NHLBI
6705 Rkledge 
RKL1/114​​
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​
Temporarily Closed​
Jessica Godlewski
301-435-6373​
NHLBI
6705 Rkledge 
RKL1/114​​​
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​
Temporarily Closed​
Jason Schreiner
301-435-6373​
NHLBI
6705 Rkledge 
RKL1/114​​
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​​
Temporarily Closed​
Allyson Evans
301-435-6373​
NIA
​​Monday - Friday
9:00 AM - 4:00 PM
(By Appointment Only)​
Michael Still
410-454-8779
NIA
​​Monday - Friday 
9:00 AM - 4:00 PM
(By Appointment Only)​​

Karen Holmes
410-454-8541
NIA
BRC/04C018​​
Monday - Friday 
9:00 AM - 4:00 PM
(By Appointment Only)​​
Chelsea Walter
410-454-8731

NIA
BRC/04C018​​
Monday - Friday 
9:00 AM - 4:00 PM
(By Appointment Only)​​​

Monica Sullivan
667-205-3773 
NIA
BRC/04C018​​
Monday - Friday 
9:00 AM - 4:00 PM
(By Appointment Only)​​​

Jessica Whitaker 
301-451-5953​

NIAAA
6700B Rockledge/ 
Room 1420A
Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
​​Kara Moyer
NIAAA
6700B Rockledge/ 
Room 1420A
Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
Christie Charles
NIAAA
6700B Rockledge/ 
Room 1420A
Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
NIAAA
6700B Rockledge/ 
Room 1420A
Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed
Macy McRae     
NIAAA
6700B Rockledge Drive, Room 1410​
Bethesda, MD 20817​
​Monday - Friday
8:00 AM - 3:00 PM
NIAAA

​6700B Rockledge/1442A

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed​

​Cassie Williams

cassie.williams@nih.gov​

301-594-3007

NIAAA

6700B Rockledge Drive

6700B / Room 1414

​Monday - Friday
8:00 AM - 4:30 PM
Temporarily Closed​

​Jayme Gemmell 

Jayme.gemmell@nih.gov 

301-827-7266

NIAID
Rocky Mtn Labs 
(ORS/RML)
Building 8
Monday - Friday
8:00 AM - 4:00 PM (MST)
(By Appointment Only)
RML NIAID Badge Issuance Office​
406-375-9829
NIBIB
Building 13, Room 3N05​​
Monday - Friday
(By Appointment Only)
NIBIB

Building 31, Room 1C13​

Monday - Friday
(By Appointment Only)
NIBIB
Democracy Two
6707 Democracy Boulevard, Suite 202,
Bethesda, MD 20892​
Monday - Friday
(By Appointment Only)
NIDA IRP
​BRC/04A316
Monday - Friday
7:00 AM - 3:30 PM
(By Appointment Only)
Cassandra Matthews
matthcas@mail.nih.gov​
443-740-2455
NIDA IRP
BRC/Training Room
​Monday - Friday
7:00 AM - 3:30 PM
(By Appointment Only)
Cassandra Matthews
matthcas@mail.nih.gov
443-740-2455​
NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)
NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​​

NIDCR
30/505
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)​​

NIDDK
Building 3 
2nd Floor
​Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only)

​NIDDK Building 3, Floor 2 Staff
Please book your appointment here!
Appointments must be made 48 hours in advance through the link above. If you require any further assistance, please email niddkscientificdir@niddk.nih.gov. ​

NIDDK
Monday - Friday
9:00 AM - 4:00 PM
(By Appointment Only)
NIEHS
Monday - Friday
8:15 AM - 3:45 PM
NIEHS Security
984-287-3854
NIGMS
Tuesdays & Thursdays
(By Appointment Only)
Arthur Lynch
301-451-5902
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​​​


Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals.

Misgana Mekonnen
240-515-6036​
misgana.mekonnen@nih.gov

NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals.

Camila Ballasteros​ Gomez
240-889-8674
ballesterosgoc2@nih.gov

NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals.

Craig Gordon
301-590-5084
craig.gordon@nih.gov

NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​

Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
8:30 AM - 10:30 AM

Note: Remote options available for certificate renewals​.
Ebenezer Aklile​
301-402-0299​
ebenezer.aklile@nih.gov​
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​


Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals​.
Felix​ Carrera
301-841-5645
felix.carrera@nih.gov
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​

Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Matthew Procope
301-283-8640
matthew.procope@nih.gov
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​​


Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Ben Santamaria
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​​
Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892
Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Thierry Diago
240-618-9408
thierry.diago@nih.gov​​​


NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​​

Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Yannos Papaevangelou
240-426-4082​
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​​

Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Chamel Sewell
301-768-2068​
chamel.sewell@nih.gov​
NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​​​

Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Renew PIV/ALT certificates only; go to Building 10 to pick up new ALT cards.
Tony Williams 
301-594-3083​

NIMH
​NSC Building
Room 7116
6001 Executive Blvd, Rockville, MD, 20852​

Building 10​
Room 3D51B
10 Center Dr, Bethesda, MD, 20892

Building 35
Rooms 2D-973 & 2D-975​
35 Convent Dr, Bethesda, MD 20814​​​​​​

Monday - Friday
6:00 AM - 6:30 PM (By Appointment Only) 

Walk-in Hours: Tuesday - Thursday 
10:00 AM - 12:00 PM

Note: Remote options available for certificate renewals.
Renew PIV/ALT certificates only; go to Building 10 to pick up new ALT cards.
Ivan Lafollette
301-532-6516
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
​Diego Pineda
301-594-2814
NINDS

10/1D41

Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Wenyi Bian
301-402-1976
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Sam Hou
301-594-7313
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Jeffrey Woo
301-435-4534
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Mr. Trevelyan Floyd
301-435-3385
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Jewellyn Iremiren
301-435-4530
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket)
Tin Nguyen
301-435-4895
NINDS
Monday - Friday
8:00 AM - 5:00 ​PM
(By Appointment Only, submit IT Service Desk ticket​)
Jerome Rollerson
301-496-4677
NINDS
​6001 Executive Blvd
Room 5272
Monday - Friday
8:00 AM - 4:30 ​PM​
(By Appointment Only with Ticket)
NINDS IT Support
NINDS
Bldg 31/Room 8A19
Monday-Friday 
8:00AM-4:30PM 
(By Appointment Only, submit IT Service Desk ticket​)
Justin Jang
301-496-3144​
NINR
31/5B13
Campus employees can renew their certificates by making an appointment at the Badging office​ in Building 31 or Clinical Center (Building 10) South Lobby.​
NINR Technical Support
NLM
38A/B1W17​​
Monday - Friday
8:00 AM - 5:00 PM
(By Appointment Only) 
NLM ITSC (IT Services Center)
301-496-2943
OD
​​2DEM/1070
Monday - Friday
8:00 AM - 4:00 PM
Temporarily Closed 

​Laura Williams
OD
​​2DEM/1070
Monday - Friday
8:00 AM - 4:00 PM
Temporarily Closed
ORS/ORF
Two Democracy Plaza, Room 328
6707 Democracy Blvd, Bethesda, MD 20817

​​Monday - Friday
10:00 AM - 4:00 PM
(By Appointment Only)
Frank Kuo
301-563-9941
ORS/ORF
31/1B03
Monday - Wednesday - Friday
8:00 AM - 5:00 PM
(By Appointment Only) 
Special needs can be accommodated with 24 hour advance notice.
DPSAC Helpdesk
301-402-9755