If an individual has forgotten his/her PIN, the individual will need to reset it. Individuals must visit their local Lifecycle Work Station (LWS) operator or stop by one of DPSAC's Badge Issuance Stations at the NIH Bethesda Main Campus or one of our off-site locations for assistance. Most Institutes, Centers and Offices (ICOs) have purchased one or more Lifecycle Work Stations (LWS) that will allow their personnel to conveniently update their HHS ID Badge (Smart Card) Digital Certificates and reset their Smart Card PINs at a nearby location rather than make a trip to one of DPSAC's Badge Issuance stations.
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