DPS Contact Information and DPS Office Locations

Contact

Individuals with an active badge request can check their badge status via the DPS Status Portal to see where they stand in the background investigation process and what is needed for their badge. Existing NIH PIV card holders may log in directly with their PIV card, while new applicants without a badge will need to create an account using the Login.gov button at the bottom of the portal sign in page. To see screenshots and visual instructions on how to access the DPS Status Portal, feel free to view the DPS Status Portal Guide.

Applicants and employees can also easily submit helpdesk requests through the ServiceNow system! Watch this quick instructional video to see how to submit helpdesk requests or refer to the table below to find the phone number(s) and email address(es) of the most appropriate office you are trying to reach.

Location of the DPS Main Office: 31 Center Drive Rm 1B03 Bethesda, MD

DPS Helpdesk Phone Number: 301-402-9755

Fax Number: 301-480-0108

DPS Branch	Email(s)	Description
Customer Support	ORSPersonnelSecurity@mail.nih.gov	For all personnel security, badging and appointment related services
	ORSPrescreening@Mail.nih.gov	For prescreening collection/correspondence
	ORSFingerprintService@mail.nih.gov	For Fieldprint Scheduling
	DPSACSupport@arpa-h.gov	For DPS ARPA-H Support Only
Case Review	ORSeApp@mail.nih.gov	For eApp Case Review correspondence and eApp account assistance
Adjudication	ORSAdjudications@nih.gov	For adjudication inquiries
Facilities Access Control	Facilityaccesscontrol@mail.nih.gov	For building/door access inquiries

For applicant support with the eApp system, you may find contact information and resources on DCSA's NBIS Agency and eApp page or contact the System Liaison's Applicant Support at: dcsa.boyers.dcsa.mbx.applicant-knowledge-center@mail.mil.

eApp System Liaison Applicant Support Phone Number: 878-274-5091

Hours of Operation: 6:00 a.m. – 5:00 p.m. EST (Monday-Friday)

DPS Branch

Email(s)

Description