Skip Ribbon Commands
Skip to main content
Division of International Services


pattern bar above navigation
pattern bar above navigation
DIS Title Divider About Us Title Divider Contact Us
​​​​​​​​​​​​About Us
Contact Us

Due to high workload volume and recent DIS staffing changes, you may receive a delayed response.

Please consult our website for guidance before you contact DIS. There are sections on the DIS website specific to Administrative Staff, Scientists, and NIH Badge Validation


If you have a case pending with DIS, email your assigned Immigration Specialist directly. The assigned specialist will be listed in our Case Status and Reports system.

If you do not have a case pending with DIS, email our Customer Service Team at If you email a specific DIS staff member directly about a non-case issue instead of the Customer Service Team, you may experience a delayed response.

Our standard email response time is three business days. Please do not follow up by email or phone during this period.


Our office number is 301-496-6166.

Call during normal DIS service hours (Monday-Friday, 9:00 am - 4:00 pm EST) to speak to a DIS representative. If you call outside our service hours, you may leave a message. Our standard phone response time is two business day.


Mailing Address:

Division of International Services

Building 31

31 Center Drive

Room B2B07, MSC 2028

Bethesda, MD 20892

To find our office, refer to our NIH campus map. Any visit to the DIS office must be approved in advance. Consult our Document Pickup and Travel Signatures page as necessary.

All DIS advising services are remote at this time. Refer to our DIS Services page.


DIS offers three types of advising appointments. Refer to our DIS Services page.

Join Drop-ins

15-minute advising sessions
1-30 – 3:30pm EST

Schedule Virtual Advising Appointment

30-minute virtual advising appointments

Schedule In-Person Advising Appointment

30-minute in-person advising appointments

Document & Case Submission

Copy Requests

If you require a copy of a current or past immigration document, email with the request. DIS processing time for a copy request is 10 business days.

Revised 02/2024​

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​DIS Info 
Service Hours:
9:00am - 4:00pm ET
Non-FTE Check-In/EOD:
Monday By 11:30am
(in local time zone of lab)
Advising Services:
Document Pickup:​​​​​​​​​​
J-1/J-2 Travel Signature Requests:​​​​​​​​​​​
Badge Validation:​​​​​​​​​​
​​​ Toolbox