Due to high workload volume and recent DIS staffing changes, you may receive a delayed response.
Please consult our website for guidance before you contact DIS. There are sections on the DIS website specific to
NIH Badge Validation
If you have a case pending with DIS, email your assigned Immigration Specialist directly. The assigned specialist will be listed in our
Case Status and Reports system.
If you do not have a case pending with DIS, email our Customer Service Team at DIS@mail.nih.gov. If you email a specific DIS staff member directly about a non-case issue instead of the Customer Service Team, you may experience a delayed response.
Our standard email response time is
five business days. Please do not follow up by email or phone during this period.
Our office number is
Call during normal DIS service hours (Monday-Friday, 9:00 am - 4:00 pm EST) to speak to a DIS representative. If you call outside our service hours, you may leave a message. Our standard phone response time is
two business day.
Division of International Services
31 Center Drive
Room B2B07, MSC 2028
Bethesda, MD 20892
To find our office, refer to our
NIH campus map. Any visit to the DIS office must be approved in advance. Consult our
Document Pickup and Travel Signatures page as necessary.
All DIS advising services are remote at this time. Refer to our
DIS Services page.