Due to high workload volume and recent DIS staffing changes, you may receive a delayed response.
Please consult our website for guidance before you contact DIS. There are sections on the DIS website specific to
Administrative Staff,
Scientists, and
NIH Badge Validation
Email
If you have a case pending with DIS, email your assigned Immigration Specialist directly. The assigned specialist will be listed in our
Case Status and Reports system.
If you do not have a case pending with DIS, email our Customer Service Team at DIS@mail.nih.gov. If you email a specific DIS staff member directly about a non-case issue instead of the Customer Service Team, you may experience a delayed response.
Our standard email response time is
five business days. Please do not follow up by email or phone during this period.
Phone
Our office number is
301-496-6166.
Call during normal DIS service hours (Monday-Friday, 9:00 am - 4:00 pm EST) to speak to a DIS representative. If you call outside our service hours, you may leave a message. Our standard phone response time is
two business day.
Address
Mailing Address:
Division of International Services
Building 31
31 Center Drive
Room B2B07, MSC 2028
Bethesda, MD 20892
To locate our office, refer to our
NIH campus map. To plan your visit, click the green “Schedule In-Person Advising Appointment” button below or visit the
Documents Pickup webpage.
Advising
DIS offers three types of advising appointments. Refer to our
DIS Services page.
Document & Case Submission
Refer to our
How to Submit Cases and Documents to DIS page.
Copy Requests
If you require a copy of a current or past immigration document, email
DIS@mail.nih.gov with the request. DIS processing time for a copy request is 10 business days.
Revised 12/2024
