OQM Mission
The Office of Quality Management (OQM) assists the Offices of Research Services and Facilities (ORS/ORF) leaders in their customer relationship management and organizational improvement efforts through education, consultation, information sharing and technical advice. All OQM efforts are targeted to promote process improvement and accountability to ensure the delivery of best-value services to NIH customers. A list of our customers since 2001 can be found here.
OQM Customer ListComputer Modeling and Simulation
Process Mapping
OQM Services
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