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Office of Research Services

Serving the NIH Community

Office of Quality Management

The Office of Quality Management (OQM) assists the Offices of Research Services and Facilities (ORS/ORF) leaders in their customer relationship management and organizational improvement efforts through education, consultation, information sharing and technical advice.  All OQM efforts are targeted to promote process improvement and accountability to ensure the delivery of best-value services to NIH customers.  

View OQM Customer List

Computer Modeling and Simulation

For more videos of OQM computer modeling and simulation projects, visit the Computer Modeling and Simulation pages.

Process Mapping

For more videos about process maps, visit the Process Mapping page.



Office of Quality Management
31 Center Drive
Building 31, Room 3C36
Bethesda, MD 20892-2160
(301) 402-3440
(301) 496-0757 (Fax)