Office of Quality Management

OQM Mission

The Office of Quality Management (OQM) assists the Offices of Research Services and Facilities (ORS/ORF) leaders in their customer relationship management and organizational improvement efforts through education, consultation, information sharing and technical advice.  All OQM efforts are targeted to promote process improvement and accountability to ensure the delivery of best-value services to NIH customers.  A list of our customers since 2001 can be found here.OQM Customer List

Computer Modeling and Simulation

For more videos of OQM computer modeling and simulation projects, visit the Computer Modeling and Simulation pages.

Process Mapping

For more videos about process maps, visit the Process Mapping page.

OQM Services

• Computer Modeling and Simulation
• Computer Modeling and Simulation Projects
• Computer Simulation Resources
• Performance Management and Improvement
• Process Improvement
• Performance Management and Improvement Archive
• Performance Management Training
• Training
• Customer Relationship Management
• Customer Segmentation
• Customer Satisfaction Assessment
• Customer Scorecard
• Customer Assessment Projects
• Needs Assessment
• Climate Assessment
• Organizational and Operational Strategic Initiatives
• Performance Based Acquisition
• Benchmarking
• Best Practices
• Useful Links & Resources
• Case Studies
• Process Mapping

Contact OQM

• Contact OQM