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OQM

Office of Quality Management

Computer Modeling and Simulation

A discipline gaining popularity in both government & industry

Performance Management and Improvement

PM is an organization-wide change effort to assess and improve service delivery

Training

Learn more about teh different Trainings

Customer Relationship Management

CRM is a term used to describe the many tools, methodologies, and activities

​Organizational and Operational Strategic Initiatives

Learn more

Performance Based Acquisition

PBA is a method of preparing service contracts

Benchmarking

What it is? Why use it? etc.

Process M​apping

Process mapping is also known as flow charting

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​Submit the contact form for questions or comments

Office of Quality Management

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Contact OQM

​ORS | OD |OQM

​31 Center Drive
Building 31, Room 3C36
Bethesda, MD 20892-2160
Phone: (301) 402-3440
Fax: (301) 496-0757

Antonio R. Rodriguez
Director of Quality Management
Joseph Wolski
Industrial Engineer Team Leader
Marco Narciso
Industrial Engineer
Janice Rouiller, Ph.D.
Organizational Psychologist
Gay Presbury
Secretary​