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Office of Research Services

Serving the NIH Community

Process Improvement

​OQM can assist in developing new processes or changing existing processes to deliver services at the lowest cost and highest quality. OQM will help you to challenge the "business as usual" mindset and develop service delivery processes that will provide maximum customer satisfaction and quality at the lowest cost.


  • Visualization and documentation of your work methods
  • Identification and reduction of non-value added work
  • Defining process measures that drive cost and quality
  • Development of measurement systems to monitor process capability
  • Correction of the root causes of high cost and poor quality
  • Development of time, cost, and quality standards that future performance can be measured against