Message from the Director

ORS DirectorI am delighted to join the Office of Research Services (ORS) as the Director. During my tenure at the Clinical Center, I had the privilege of working with many ORS divisions as a customer and partner. I thought I already knew a lot about ORS’ services from my time at the Clinical Center, but my short time as ORS Director has already shown me that this organization is a lot more complex than I realized. Not only does ORS provide public safety and security, scientific support, and employee services, each service area continually develops new and innovative ways to support NIH’s biomedical research mission. In my role as ORS Director, I plan to build on the great work already happening at ORS by focusing on people, process, and performance to ensure ORS remains responsive to the needs of the NIH community.

The 2018 ORS Annual Report highlights just a fraction of our accomplishments over the past year. From opening the CRC coffee bar, to facilitating conversations about lab safety using crowdsourcing, to launching a new emergency notification system, ORS continues to provide responsive and dependable support to the NIH research mission.

You can stay up-to-date on all of ORS’ services throughout the year by visiting our website or subscribing to our quarterly newsletter.

Colleen A. McGowan, MHA, FACHE
Director, Office of Research Services

Office of Research Services
ORS provides responsive and dependable support to the NIH research mission by planning, directing, and delivering scientific and regulatory activities, public safety, security, and services to enrich the NIH community.
ORS is an organization that seamlessly delivers on its mission, the first time and every time, exceeding expectations, and evolving with changing requirements. We are the standard by which similar service providers are measured.
Customer Focus
We exist to serve and protect our customers. We deliver equitable, reliable, and trustworthy products and services that are responsive to customer needs and respect the customer’s point of view.
We are committed to providing quality services and products to aid NIH in achieving its mission. We demonstrate this commitment by our expertise, helpfulness, respect for the needs of customers, recognition of the value of cooperation and teamwork, and sense of responsibility toward our work.
We set high expectations and ethical standards for fiscal responsibility, personal performance, and in the provision of services, resources, and products.
We are committed to partnering with the NIH community to achieve a shared appreciation of mutual needs, values, expectations, constraints, roles/responsibilities, and outcomes; and to sustain the best research and work environments possible.
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