Increase in design and illustration workload capacity, reducing the need to outsource and resulting in cost savings to NIH
“I brought my 7-year-old godson to Take Your Child to Work Day, and he had a blast. After attending, he begged his parents to sign him up for a new after school STEM program. I was with him yesterday, and he was ranting and raving about it. His parents and I both know this was a result of him attending Take Your Child to Work Day. Thank you for coordinating this amazing program!”
Designed and installed an exhibit case in Building 35 honoring retired Congressman John Edward Porter
Instituted an adoption program for research animals that have completed NIH study protocols that has already resulted in two canine adoptions 
Hours spent performing engineering construction plan reviews to support new IC construction and renovation projects
Inquiries to reference librarians
Launched the ORS Spanish language website with associated campus maps, written handouts for visitors, and other visitor and patient relevant information
Completed installation of the perimeter security intrusion detection system, integrating 77 new surveillance cameras, artificial intelligence capability, and toxin inspection 
Vehicles inspected before entering NIH
NIH employees participated in 28 Fitness for You classes
“The Industrial Hygienists have gone above and beyond in the Vaccine Research Center's effort to recover from an autoclave fire in our 5th floor labs. They spent countless hours helping us plan, providing guidance, assisting with our personal protective equipment needs, and providing excellent service as we move from emergency mode to recovery mode."
Participants took part in 3 ORS Immersion Program sessions to gain experience, information and contacts
Emergency evacuation drills conducted
Updated Vaccine Manager in support of the 2018 NIH influenza mass immunization program to streamline the patient intake process, capture vaccine inventory and compliance, and improve user experience for staff
Developed the inaugral Work-Life@NIH Information Fair to provide NIH staff the opportunity to learn about NIH programs and initiatives that can assist the NIH workforce in meeting their work, family, and personal responsibilities 
Uses of blood pressure machines across campus
Children are enrolled in NIH-sponsored child care centers
Accident and injury investigations
Successfully assisted during the emergency evacuation of the Children’s Inn due to a structural roof issue, including transportation, meal vouchers, air quality monitoring, and coordinating NIH resources during the recovery phase
Doubled online storage of live video productions at the Television Operations Center to allow the recording of multiple programs at the same time and increase archive space 
Advisory and Council meetings supported
NIH employees participated in 330 radiation safety training courses
Active radiation workers monitored at NIH 
Used process mapping to identify opportunities for improvement as part of the Reimagine HHS - Optimize NIH initiative
Sped up processing of H-1B cases to meet deadlines imposed by HHS bank changes and issues regarding convenience checks which successfully prevented any NIH foreign national from falling out of legal status or off payroll 
Personnel trained in emergency evacuation procedures
Translation requests completed for employment and research purposes
Facilitated the transport of a sealed source (Cesium-137) irradiator from one satellite building to another, crossing a public road, in accordance with Department of Transporation and Nuclear Regulatory Commission regulations
Installed a license plate recognition system at the Commercial Vehicle Inspection Facility and Gateway Visitor Center to scan plates against the national criminal database
Visitors provided with parking on the NIH campus
International patient immigration cases processed
Saved by the ICs by reutilizing parts from non-operational scientific equipment to repair similar equipment
Diagnostic laboratory tests provided in support of the intramural research program
"The Environment of Care plays a significant role in managing risks to workers and patients related to advances in science, like emerging opportunistic and resistant pathogens. You make it possible to effectively address these issues from ‘cradle to grave’ and contributed to a very successful accreditation survey for the hospital."
New non-FTE foreign nationals were welcomed to NIH and 1,124 continuing non-FTE foreign national immigration cases processed
Fire emergencies responded to
Implemented the "Safety Talkback for the Workplace Box"crowdsourcing tool to facilitate communication with customers to request assistance and submit safety issues, questions, or solutions
Fire extinguishers received annual maintenance
Special events supported
"ORS' hard work, careful thought and boundless energy made Barbra Streisand’s visit a resounding success. Her talk was a huge hit, as was her conversation with Dr. Collins, the tour of the HIV pathogenesis lab, and the discussion in the Medical Board Room about inclusion, research translation, and heart disease and women. There were thousands of details and a lot of moving parts to the day, and they all came together beautifully, thanks to you. It was a proud day for NIH!"
Visitor badges issued
Launched a new emergency notification system, AtHoc, to improve NIH's ability to contact staff about emergencies that impact NIH facilities
Collaborated with the Office of Management to provide shredding operations in support of the Enterprise Content Management Initiative 

Designed and installed a series of large-format graphics for a “Take the Stairs” campaign in the Clinical Center to encourage staff to adopt healthy practices and bring new visual life to a well-traveled stairwell 
Launched a new NIH Biosafety Level-4 Training Program that was expanded to include personnel from multiple federal agencies and international collaborating scientists 
Pounds of donations collected during the Feds Feed Families food drive
Personnel background investigations and case reviews completed
Access control requests for card readers, video phones and locks processed 
CCTV cameras inspected
Provided advice and assistance to the Clinical Center Materials Management and Environmental Services Department in developing process maps and recommendations for improvement to the future state of service delivery of hospital supplies
Opened the 6700B Rockledge Drive Conference Center with a capacity of 150 people, the ability to divide the space into three smaller rooms, and equipped with state-of-the-art integrated digital AV technology 

Hosted two pipette clinics where approximately 600 pipettes were calibrated and repaired and coordinating a 23% cost savings to the ICs through a consolidated vendor  
Collaborated with the Clinical Center to develop an advanced life support capability for Clinical Center patients 
Tons of paper recycled at the first NIH Community Shred event 

Veterinary pathological examinations performed in support of the intramural research program
Conducted an emergency management tabletop exercise program for IC leadership at NHGRI, NIDA, NHLBI, and NEI to walk staff through mock emergency scenarios and prepare for potential real world incidents
Coordinated the collection and delivery of IC mail during renovations and relocations while ensuring timely and accurate mail delivery 

Implemented a next-generation library discovery system to provide access to all resources through a single search tool, enabling discovery of a wide array of items including journal articles, book chapters, conference papers, and multimedia 
Presented a comprehensive training for staff working with non-human primates at the NIH main campus and at the NIH Animal Center in Poolesville 
Videocasts broadcast to NIH and global audiences
Hours spent consulting with the ICs about the fire code, fire safety policies, and fire protection inquiries

Opened the CRC coffee bar, allowing staff and patients to purchase coffee and specialty drinks, as well as a limited hot menu and grab and go items
Proactively designed and implemented a measles prevention training to safeguard research animals on both campuses