Skip to main content
NIH Logo NIH Logo
Office of Research Services

Serving the NIH Community

ORS Home
OQM

Office of Quality Management

Computer Modeling and Simulation

A discipline gaining popularity in both government & industry

Performance Management and Improvement

PM is an organization-wide change effort to assess and improve service delivery

Training

Learn more about teh different Trainings

Customer Relationship Management

CRM is a term used to describe the many tools, methodologies, and activities

​Organizational and Operational Strategic Initiatives

Learn more

Performance Based Acquisition

PBA is a method of preparing service contracts

Benchmarking

What it is? Why use it? etc.

Process M​apping

Process mapping is also known as flow charting

Contact OQM

​Submit the contact form for questions or comments

Video Sample

 Introduction to Process Mapping ‭[1]‬

 

 Introduction to Process Mapping ‭[2]‬