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Office of Research Services

Serving the NIH Community

Customer Service


    The Mail Customer Service Branch (MCSB) assists the NIH community with mailing needs and promptly responds to questions and concerns. The primary responsibilities of the MCSB are:                                                                                                                                                 

    1. Assist in resolving general mail and/or distribution problems
    2. Provide guidance on mail preparation and processing of NIH interoffice communications; USPS special services, permit imprint mail, and business reply mail; and DMMS mail transit times, etc.
    3. Participate in IC staff and building occupant meetings (upon request) to discuss mail related issues
    4. Provide information about mail security
    5. Assist NIH employees to establish mail pick-up and delivery points
    6. Assign mail stop codes (MSC), mailboxes, and issue mailbox keys
    7. Provide mail forwarding for offices and employees relocating to NIH offices in Bethesda, Gaithersburg, and Rockville
    8. Provide or order USPS mailing supplies (upon request) that are not carried in NIH  self-service stores
    9. Receive and process congressional mail; undeliverable as addressed interoffice and USPS mail; return to sender mail; and misdirected mail
    10. Review and forward improperly addressed mail and inter-office communications generated by the NIH community
    11. Initiate tracking actions on NIH inter-office specials, USPS registered, certified, express and delivery confirmation mail with the USPS as necessary