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Office of Research Services

Serving the NIH Community

Because of a lapse in government funding, the information on this website may not be up to date, transactions submitted via the website may not be processed, and the agency may not be able to respond to inquiries until appropriations are enacted. The NIH Clinical Center (the research hospital of NIH) is open. For more details about its operating status, please visit cc.nih.gov. Updates regarding government operating status and resumption of normal operations can be found at opm.gov.

About DMMS

​​Division of Mail Management Services (DMMS)

16071 Industrial Drive, Suite 137 
Bethesda MD 20892
Hours of Operation: Monday - Friday, 7:30 a.m. to 4:30 p.m.
Phone: 301-496-3586
​Email: mcsbcs@mail.nih.gov​​

Mission

The Division of Mail Management Services (DMMS) operates the main mail operations center in Gaithersburg, MD and 3​​ satellite mail centers on the NIH campus.  DMMS manages and develops policy for the NIH Mail Program; provides processing, transportation and delivery of incoming U.S. Postal Service (USPS) mail and inter-office communications, as-well-as processing, metering and dispatch of outgoing USPS domestic and foreign mail; provides customer services for mail related matters to include furnishing mail supplies and performing mail redirect and locator services; conducts mail studies and surveys to determine timeliness and adequacy of mail and mail services being provided; researches and implements methods to reduce mailing costs and improve service levels; provides training and consultation on special mail procedures and requirements such as Permit Imprint Mail, Business Reply Mail, clustering, mailing discounts, mail piece design, mail security, addressing standards and packaging; and conducts security screening of mail.


Management Staff

Director
Daniel Bernaiche
16071 Industrial Drive​, Room 131
Phone: 301-435-1764​

Mail Operations Manager
James Spears
16071 Industrial Drive​, Room 136
Phone: 301-402-4172

Mail Customer Service Branch
16071 Industrial Drive​, Suite 137​​
Phone: 301-496-3586 ​


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