Division of Mail Management Services (DMMS)
16071 Industrial Drive, Suite 137
Bethesda MD 20892
Hours of Operation: Monday - Friday, 7:30 a.m. to 4:30 p.m.
Phone: 301-496-3586
Email: mcsbcs@mail.nih.gov
Mission
The Division of Mail Management Services (DMMS) operates the main mail operations center in Gaithersburg, MD and 3 satellite mail centers on the NIH campus. DMMS manages and develops policy for the NIH Mail Program; provides processing, transportation and delivery of incoming U.S. Postal Service (USPS) mail and inter-office communications, as-well-as processing, metering and dispatch of outgoing USPS domestic and foreign mail; provides customer services for mail related matters to include furnishing mail supplies and performing mail redirect and locator services; conducts mail studies and surveys to determine timeliness and adequacy of mail and mail services being provided; researches and implements methods to reduce mailing costs and improve service levels; provides training and consultation on special mail procedures and requirements such as Permit Imprint Mail, Business Reply Mail, clustering, mailing discounts, mail piece design, mail security, addressing standards and packaging; and conducts security screening of mail.
Management Staff
Director
Daniel Bernaiche
16071 Industrial Drive, Room 131
Phone: 301-435-1764
Mail Operations Manager
James Spears
16071 Industrial Drive, Room 136
Phone: 301-402-4172
Mail Customer Service Branch
16071 Industrial Drive, Suite 137
Phone: 301-496-3586
