Division of Mail Management Services (DMMS)
16071 Industrial Drive, MSC 3333
Bethesda MD 20892-3333
Hours of Operation: Monday - Friday, 7:30 a.m. to 4:30 p.m.
The Division of Mail Management Services (1) manages and develops policy for the NIH Mail Program; (2) provides processing, transportation and delivery of incoming U.S. Postal Service (USPS) mail and inter-office communications, as-well-as processing, metering and dispatch of outgoing USPS domestic and foreign mail; (3) provides customer services for mail related matters to include furnishing mail supplies and performing mail redirect and locator services; (4) conducts mail studies and surveys to determine timeliness and adequacy of mail and mail services being provided; (5) researches and implements methods to reduce mailing costs and improve service levels; (6) provides training and consultation on special mail procedures and requirements such as Permit Imprint Mail, Business Reply Mail, clustering, mailing discounts, mail piece design, mail security, addressing standards and packaging; (7) conducts security screening of mail.
16071 Industrial Dr, Room 131
Mail Operations Manager
16071 Industrial Dr, Room 136
Mail Customer Service Branch
16071 Industrial Dr, Room 135