Due to high workload volume and recent D​IS staffing changes, you may receive a delayed response.

Please consult our website for guidance before you contact DIS. There are sections on the DIS website specific to Administrative Staff, Scientists, and NIH Badge Validation

Email

If you have a case pending with DIS, email your assigned Immigration Specialist directly. The assigned specialist will be listed in our Case Status and Reports system.

If you do not have a case pending with DIS, email our Customer Service Team at DIS@mail.nih.gov. If you email a specific DIS staff member directly about a non-case issue instead of the Customer Service Team, you may experience a delayed response.

Our standard email response time is five business days. Please do not follow up by email or phone during this period.

Phone

Our office number is 301-496-6166.

Call during normal DIS service hours (Monday-Friday, 9:00 am - 4:00 pm EST) to speak to a DIS representative. If you call outside our service hours, you may leave a message. Our standard phone response time is two business day.

Address

Mailing Address:
Division of International Services
Building 31
31 Center Drive
Room B2B07, MSC 2028
Bethesda, MD 20892

To locate our office, refer to our NIH campus map. To plan your visit, click the green “Schedule In-Person Advising Appointment” button below or visit the Documents Pickup webpage.​

Advising

DIS offers three types of advising appointments. Refer to our DIS Services page.

Document & Case Submission

Refer to our How to Submit Cases and Documents to DIS page.

Copy Requests

If you require a copy of a current or past immigration document, email DIS@mail.nih.gov with the request. DIS processing time for a copy request is 10 business days.

Revised 09​/2024