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Because of a lapse in government funding, the information on this website may not be up to date, transactions submitted via the website may not be processed, and the agency may not be able to respond to inquiries until appropriations are enacted. The NIH Clinical Center (the research hospital of NIH) is open. For more details about its operating status, please visit cc.nih.gov. Updates regarding government operating status and resumption of normal operations can be found at opm.gov.

OQM

Office of Quality Management

Computer Modeling and Simulation

A discipline gaining popularity in both government & industry

Performance Management and Improvement

PM is an organization-wide change effort to assess and improve service delivery

Training

Learn more about teh different Trainings

Customer Relationship Management

CRM is a term used to describe the many tools, methodologies, and activities

​Organizational and Operational Strategic Initiatives

Learn more

Performance Based Acquisition

PBA is a method of preparing service contracts

Benchmarking

What it is? Why use it? etc.

Process M​apping

Process mapping is also known as flow charting

Contact OQM

​Submit the contact form for questions or comments

Quality Assurance

Quality Assurance

The purpose of quality assurance in the area of acquisitions is to ensure an organization of the Federal Government receives goods and services as specified in contracts at the required performance and service level.

The OQM assists ORS and ORF organizations in acquiring goods and services as specified in contracts through the development and implementation of effective and efficient quality assurance surveillance plans (QASP).

We also provide consultation on how to develop effective performance-based orders. For more information on this topic, please go to the Performance Based Acquisition (PBA) page.

Effective Quality Assurance reduces the Government's risk associated with obtaining products and services needed through a systematic review of the contractor's processes and deliverables to ensure compliance with the terms and conditions as agreed upon in a contract.

For assistance in developing, implementing, or managing a QASP in your service area, please contact:

Joe Wolski
Industrial Engineer
(301) 451-5021
wolskijo@mail.nih.gov