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Office of Research Services

Serving the NIH Community

Office of Administrative Management

Tim Tosten

​Timothy Tosten​
Acting Director, OAM

​​The Office of Administrative Management (OAM) is a shared service provided to the Office of Research Services (ORS) and the Office of Research Facilities Development and Operations (ORFDO). OAM leads and streamlines initiatives in support of administrative management activities and services within ORS and ORFDO. 

OAM also serves as the ORS/ORF focal point for the coordination, preparation, and analysis of a wide variety of administrative management reports and other documents required by the NIH and DHHS. Lastly, OAM provides central ORS/ORF guidance, direction and oversight on a number of organizational and workforce initiatives including competitive sourcing activities and administrative consolidation.​

In total, OAM provides administrative support services and ensures compliance and accountability for more than 1,313 federal employees and 3,780 contractors across the ORS and ORFDO. ​


OAM is comprised of t​​​​​he Division of Administrative Operations (DAO) and the Division of Quality Management & Policy (DQMP). By standardizing processes ​and balancing cost and service levels, OAM's shared services model is able to maximize the support provided to each organization within ORS. ​​​ ​



  • General administration
  • Policy development
  • Organizational redesign
  • Process improvement
  • Workforce planning and development
  • Management analysis
  • Risk management
  • Communications
  • Advisory services
  • Employee and labor relations
  • Space management



Office of Administrative Management 
Office of Research Services
31 Center Drive, MSC 2324
Building 31, Room 4B30
Bethesda, MD 20892-2324
Phone: (301) 402-1661
Fax: (301) 402-2204​​