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Office of Research Services

Serving the NIH Community


New "311" Non-Emergency Number Available on NIH Bethesda Campus

For any non-emergency situation on the NIH Bethesda campus where you need assistance from the NIH Police, Fire Department or other safety and security staff, the NIH is now offering a new, easy-to-remember "311" service.

Just dial "311" on any NIH phone and you will be connected to our Emergency Communications Center (ECC) via the ‘non-emergency’ line. For those individuals on the main campus not using an NIH phone, dial (301) 496-5685.

As a reminder, for all emergency situations -- whether medical, fire, rescue, safety or security -- on the NIH main campus, continue to dial "911". For those employees working in leased facilities, dial "9" to reach an outside line, then "911" to be connected to Montgomery County or your local emergency services.

For more information about the ECC and the role they play for NIH, visit:

For questions regarding this message, please contact the ORS Information Line at or (301) 594-6677. TTY is available at (301) 435-1908. Please tune your radios to 1660 AM for NIH traffic, parking and perimeter security advisories.